Find answers to common questions about our products, delivery services, and account policies.
For standard delivery within Groningen, the minimum order value is €50 excluding VAT. For locations outside the city center but within the delivery zone, the minimum order is €75. This helps us ensure efficient logistics and sustainable delivery routes.
We offer several convenient delivery windows to suit your business schedule:
Same-day delivery is available for orders placed before 10:00 AM, subject to availability and your location.
We use a fleet of temperature-controlled vehicles to maintain the cold chain for all perishable goods. Additionally, our packaging includes insulated liners and ice packs where necessary to ensure products arrive fresh and within safe temperature limits.
We accept a variety of secure payment methods to make transactions easy for you:
Yes. Once your order is dispatched, you will receive an email confirmation with a tracking link. You can use this link to monitor the real-time location of your delivery vehicle. You can also log into your account dashboard to view order history and current status.
We strive for 100% accuracy. If you receive damaged goods or incorrect items, please notify our support team within 24 hours of delivery. We will arrange for a replacement to be sent on the next available delivery slot or issue a credit note to your account.
Yes, we offer tiered pricing for bulk purchases. If your order exceeds €500 in value, you may automatically qualify for wholesale pricing. For larger institutional orders or recurring supply contracts, please contact our sales team to discuss customized volume discounts.
Our support team is ready to assist you with any inquiries regarding your orders, our product range, or partnership opportunities.
